Ultenic provides a straightening guarantee that is processed in the most hassle-free way possible. Products sold by Ultenico as refurbished ("pre - owned") come with their own unique warranty which you can find on the product listing or contact us at firstname.lastname@example.org with your order receipt for confirmation.
This limited manufacturer's warranty in no way affects a potential statutory warranty provided by law.
30 - Day Money - Back Guarantee for any reason
Undamaged products may be returned for a full refund for any reason within 30 days from the date the item was delivered to the designated shipping address. Once the returned item returns to Ultenico's warehouse for inspection, the refund process will begin.
Claims for the 30-day back money guarantee expire 30 days after opening a guarantee claim. We cannot process a non-quality refund request for items that have expired this 30 day window. For purchases not made directly through Ultenico 's online stores, please contact the retailers for returns. For quality issues, see below.
Credit Guarantee for Quality - Related problems
All quality-related defects on items sold directly from authorized Ultenic or Ultenic dealers are covered by an extended warranty, effective from the date of purchase.
Ultenic's limited warranty is limited to the country of purchase. The limited warranty is void on items brought out of the country that were originally purchased or shipped directly from an authorized online purchaser.
Quality warranty claims on purchases made through authorized Ultenic distributors and resellers are handled through Ultenic.
For quality related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty schedule as the original defective item, or 3 months after being replaced, whichever is longer. Product warranties are void after being fully refunded.
Valid proof of purchase:
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receiving your money transfer and confirming the address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. We cannot process a warranty claim for items that have expired their original warranty claim or 90 day warranty claim time, whichever is longer.
Shipping costs are to be covered by the buyer in the following situations:
Not covered by warranty:
Ultenic is not responsible for:
When you return items with a prepaid shipping label provided by Ultenico , Ultenico assumes responsibility for any damage or loss incurred in transit. When returning items for non-quality problems, the buyer assumes responsibility for any damage or loss incurred in transit. Ultenico does not provide refunds for items damaged in transit for non-quality related warranty claims.